We don't just sell machines — we build long-term partnerships through quality engineering,dedicated after-sales service,
and a commitment to your growth.
We believe that a machine is only as good as the support behind it.
We don't leave until you're running confidently.
Operation videos with English subtitles, detailed machine manuals, and free hands-on training at our factory in Ruian.
24/7 remote assistance via WeChat/WhatsApp with direct access to our technical team. Video call troubleshooting and remote control support available.
We provide an after-sales maintenance manual.
"Any time you need a part, we are here."
In-house manufactured gears, shafts, wall panels
Global brand electrical components (B&R, NSK, Schneider)
Fast worldwide shipping
Factory cost price after warranty
The sale is the start of our relationship with you.
Our service team is committed to continuous support during the complete life-time of the product. We provide following:
Engineers travel to your facility for installation and training.
Real-time video diagnosis with direct team access.
Genuine parts at cost, anytime you need them.
We offer a 12-month warranty for the entire machine (excluding consumable parts such as anilox rollers, doctor blades, and inks). Any part damage caused by non‑human factors within the warranty period will be replaced free of charge. Maintenance resulting from improper operation is charged at cost price.
We provide a dedicated WeChat / WhatsApp group that includes your operator, our service technician, your sales representative, and even our CEO. Whenever you have a question or encounter a problem, just leave a message in the group. Our technician will respond within 24 hours (depending on time zone) and assist you via video call, pictures, or remote control.
Yes, we offer on‑site service. Our engineers can travel to your factory to perform machine installation, commissioning, and provide hands‑on training for your operators. This is especially recommended for first‑time users or complex converting lines. Alternatively, we also provide comprehensive remote support via operation videos, manuals, and drawings.
We ship a sufficient amount of common spare parts together with every machine. After the warranty period, you can order genuine Raloyal parts directly from us at factory cost price – no minimum order quantity for machined parts like gears, shafts, and wall panels. We manufacture these components in‑house, so delivery is fast and reliable.
For emergency issues, we provide remote diagnostics via video call or remote control within 12–24 hours. If an on‑site visit is required, we currently have service hubs in Latin America, Poland, Russia, Belarus, and the Baltic States (Lithuania, Latvia, Estonia). For other regions, we arrange engineer travel as quickly as possible, usually within 2–3 weeks.
Turn Materials
into High-Value Products
Address:88 Shangdong Road, Dongshan Street,Wenzhou, Zhejiang, China
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